Software product support policy

If you need help, simply complete our short online form and submit. Summary this software support and maintenance policy support policy describes the policies and procedures under which rapidminer, inc. A member of the team will contact you by email or phone based on your preference, alternatively you can track queries online via myrefinitiv. If your product was not purchased directly from maplesoft, please contact the bookstore software reseller where you made your purchase for details on their return policies. This includes helpful info about your upgrade options. However, modifying sas software products in a manner that is not. Certain support may not be available for all products. Support guidelines 4 sc series software release, support policy and end of life matrix document id 1 support guidelines 1. Ca support policy and terms for software as a service. Your query will be automatically routed to the relevant support desk. Appligent is committed to making its client software accessible to persons with disabilities. The support and maintenance program cost is 20% of the full purchase price of your software per year, and is added to the 30 days of support included with the product. Product technical support is provided to customers currently enrolled in support, based on the terms and conditions of the customers license.

Teradatas policy changes will not result in a material reduction to the level of the services provided to customer for supported products during the contracted support period defined on a service order for. Nov 18, 2018 where issues are confirmed to be unrelated to the nonmicrosoft hardware virtualization software, microsoft will support its software in a manner that is consistent with support provided on a server that has passed microsofts designed for or certified for testing criteria. Product hotfix support policy a hotfix is typically the result of a solution to an issue reported by a customer. Software support procedure sop policies and procedures. Kace software product support lifecycle policy 129009. Standard and enhanced ibm software support lifecycle policies. Get the latest news from nokia delivered straight to your inbox. Avepoint is committed to providing support for all software products according to the following policy. The principles underlying this policy are very simple and have been established to help our customers easily choose those options that best suit their needs. Active software products are supported as defined in netex software s standard software support policy above. Teradata product support policies are subject to change without notice at teradatas discretion. General software support and endoflife policies tibco.

We also do our best to address bug fixes within the product itself to ensure our products operate in accordance with our specifications. Rockton software s user count must match the gp full user cal concurrent user count, which needs to include the 3 users in the initial or starter pack. Support services teradata product support policies. The infotecs software technical support policy is applied to all software and virtual appliance products by infotecs, unless otherwise stated. The limited users or licenses dont affect the rockton user count at all. When support for a product ends, support of all the service packs for that product also ends. This eol policy only pertains to customers with an active software support contract support. Learn how to upgrade using your ibm software subscription and support entitlement purchase an ibm software support service extension sometimes referred to as extended support. Product life cycle and software maintenance policy help. This document states the policy for providing repairreplacement services for accessories or non serviceable products as defined in the below document under gigamons limited warranty for hardware and software or gigamons product support and software maintenance agreement.

A three year prepaid support plan is available at a significant discount. The enhanced technical support ets support policy require a valid software maintenance agreement swma in place for the products listed in the ets aix support group in order access the ets services. End of support product versions are not eligible for support services, and any software, associated product documentation, and splunk extensions that are not compatible with supported versions will no longer be available to customers. Version numbering, alfresco software uses a fourplace numbering scheme to. We will provide software updates for the spire studio companion app when and if available. Tableau software offers three technical support program levels to help meet the service needs of all customers. To meet your needs outside cornerstone business hours we have our 24hour call center available to reach cornerstone experts in any emergency. Only licensed software can be subject to technical support under this policy.

During the committed support period, the purchase of an active support agreement includes access to software updates, technical support, selfhelp resources. This stratus software product lifecycle policy software lifecycle policy or policy is designed to help our partners and end users customers effectively plan, deploy, and support stratus software products and to better manage the ongoing use, the levels of support and the endoflife transitions of critical systems running stratus software products. The datawatch product development and roadmap standards are based on the datawatch mission of getting the whole story. Bmc software product support policy our product support policy has been updated effective december 6, 2019. Each premier support offer is specific to the type of product equipment and software that is being maintained and supported. Agilent openlab software support lifecycle policy agilent. Our support team lives in the community, active alongside real. We do support a bit differently and we think thats a good thing.

Product support lifecycle policy it operations management. The microsoft lifecycle policy gives you consistent and predictable guidelines for the availability of support throughout the life of a product. If the end user also has full use licenses supported directly by you, then those full use licenses must also be supported at the same level as the asfu or esl licenses. Service extensions allowing you to get product fixes and engage with ibm support professionals for use and defect support after your end of support date is reached. The product s lifecycle supersedes the service pack policy. This document contains tibco jaspersoft software release and technical support policies for software versions. Hpe shadowbase software support policies shadowbase. Although acquired company software products are not subject to this policy until they become ibm branded products, we encourage you to contact your ibm sales representative if you have specific questions about a particular acquired software product. For example, the policy will not apply to adobe products for which adobe has already communicated a date for the end of adobe enterprise support, and in some cases adobe may determine to apply an alternative support time line based on customer need, or for. Additional details and answers to commonly asked questions regarding the ibm software support lifecycle policy can be found on our frequently asked questions page. Teradata offers maintenance and support for its products under the premier support umbrella of services. Subscribe to continue receiving support and updates.

For active software products, netex software will support the current release of the product, plus one revision back from the current release for a period of 6 months from the time the new release becomes generally available. Software support policy netex wan optimization for. Standard support standard support is included with a subscription purchase, the first year of a perpetual license or with annual maintenance renewal after the first year of a perpetual license. Oracle software technical support policies english pdf oracle software technical support policies local language oracle hardware and systems support policies the oracle hardware and systems support policies document below is the primary document used to communicate oracles hardware and system support policies. In keeping current you are getting all the latest feature and bug fixes. The micro focus product support lifecycle policy for it operations management products defines the level of support provided for a product release as it ages through its lifecycle. Appligent includes 30 days of free telephone and email technical support with every commercial product. We will provide software updates for the spire studio companion app when and if. Once a product version is no longer supported, it is considered end of support. Dell force10 provides world class technical support with modular hardware and software services to maintain a high performance network.

Software version upgrade policy this policy outlines how symantec makes version upgrades available to its eligible perpetually licensed software customers at no extra cost. Support services are provided for the software pursuant to the separate license agreement under which customer has purchased support services license. Software status terms are explained and all software products lifecycle stage and support status are displayed. The software product support lifecycle policy describes the phases during which our products are eligible for patches fixes, support and downloads from our support portal. Technical support policies and procedures the microstrategy technical support services team looks forward to working with you. Get the support you need with tableau training, certification, product support and consulting services.

This policy should serve as the basis for service level agreements with customers. Mixed support level means that the product is covered by different levels of support contracts in the same cluster. This page describes the standard and enhanced ibm software support lifecycle policies. Support policy for microsoft software that runs on non.

Microsoft will support the dynamics 365 business central onpremises software as indicated on the microsoft lifecycle policy for business central onpremises page, but only if the customer keeps the deployed software current according to this policy. Custom software support is an individually negotiated software support contract requiring a mcafee approved quote for product where the customer requests support. Technical support assistance is available from 9 am 6 pm, monday through friday estedt, holidays excluded. Microsoft publishes specific support timelines for a previous service pack when the new service pack is released. Academic product support policy ansys provides the following technical support solutions for ansys academic product users.

Ansys student community public online forum for the benefit of ansys academic users to share ideas and discuss topics that are of interest to the ansys academic user base. Technical support is available for technical issues that arise when using the software. These policies include oracles software support terms, as well as provide a description of oracles software technical support levels. To be eligible for support, the autodesk software must run on vendorsupported operating systems. The five years of standard support for sas viya products that are supported at the current a and b levels as of december 31, 2019 will begin on january 1, 2020. For technical support policies and documentation consult our support quick reference guide and read symantec s technical support terms and conditions. Please click here for the steelconnect ex end of life policy. The micro focus product support lifecycle policy for it operations management products defines the level of support provided for a product release as it ages through its.

To this end, we provide an end of life eol policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our hardware compatibility list. Product support lifecycle policy support page micro focus. Panzura provides software support and maintenance on the following releases. Product life cycle and software maintenance policy help center. Ibm emea support policy for enhanced technical support for aixs product. Scope the scope of the policy is to define the global end of life eol policy for all enterprise products and hosted services, whether they are delivered as o end of life policy for symantec business software products. We notify you in advance through the mail, email, in product notifications, and this page as services for older versions of quickbooks desktop are scheduled to be d. Mainstream support will be provided for the later of. Compuware will support and maintain each software release, employing commercially reasonable efforts, for a. This page provides the lifecycle status for versions of the agilent openlab software products.

Sas will transition customers to the new support policy on the following schedule. It is our policy to provide support and fixes on current versions of our software when you are under a current support agreement. The policy is subject to change at microstrategys sole discretion. Stratus software product lifecycle policy stratus technologies. Sas technical support services and policies sas support. Provides full support, including security and defect fixes, for a software productrelease for five years from the products general availability ga date. Tibco releases software using the version numbering methodology described below. Microsoft dynamics gp addon products all microsoft dynamics gp addon products are priced per system user. Dell force10 support policies are streamlined to quickly assist customers receive solutions to their technical issues. Support timelines for service packs remain consistent within the product family. A glossary of terms and the support policy for alfresco products, components.

Our product support policy has been updated effective september 7, 2018. Sc series software release, support policy and end of life. The oracle software technical support policies document below is the primary document used to communicate oracles software support policies. Our support team lives in the community, active alongside realworld experts in our forums and ideas exchange. Unless otherwise designated in the support levels by software title lookup table, all new product releases after january 1, 2020 will be governed by the new support policy. Consistent and predictable guidelines for the availability of support throughout the life of a product. The software support procedure also provides help for customers who have questions about or problems with the software they purchase from your company. Some xirrus products follow the xirrus eol policy prior to january. The following guidelines outline available support for the lifetime of your software programs. This page outlines the sciex software policy and provides definitions of the software life cycle phase.

This policy applies to the micro focus it operations management itom softwaregrp products. Heres what you need to know about quickbooks desktop service discontinuation. This product life cycle and software maintenance policy outlines the purchase and technical support options available for various abbyy products. Technical support is for the current version of software and one version back only. The new adobe enterprise support lifecycle policy will not apply to all adobe products. Product support policy how long does izotope provide customer support for spire studio. Avepoint support lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that products life.

Get help and training for network products and solutions. The following policy items apply to all code42 products, including both software and hardware. The policy applies to the software and support offered by the micro focus software business unit. Short term support sts release means a software release that shall receive troubleshooting for three 3 months from the release date of the next release that is an upgrade. To receive technical support as provided by oracle support services oss as described in these oracle software. From the breadth of selfservice offerings to the depth of product knowledge, ca support is proudly recognized for support. As technology development drives changes we may change our policy, so we encourage you to check this site regularly to get the latest information. Tibco makes every reasonable effort to ensure a high quality software product experience for its customers. Jan 31, 2020 lifecycle policy for support availability. This policy outlines how we handle support for hardware and software products that we have discontinued.

Software support lifecycle policy effective october 3, 2016, compuware has altered the eligible software support lifecycle model. The current release which consist of the highest value combination of a. Policy based governance ecm software to meet regulatory and privacy requirements. Product development, software release, maintenance and support policy product development. This support includes investigating all reported problems and providing circumventions, whenever it is possible. Detailed below are the policies and procedures, which are meant to provide a framework for an effective and productive relationship with our customers. The most current version of the immediately preceding major or minor release of the software product for a period of one year after eoa. Subject to maintenance services being current, support of software releases shall be provided as follows. A hotfix goes through engineering level testing, but not a full test and validation cycle. Ibm s software support lifecycle policy specifies how long support will be available for ibm software products, from when the product is available for purchase to when it is no longer supported. End of life policy for symantec business software products. Product technical support is provided to customers currently enrolled in support, based on the terms and conditions of the customers license agreement with bmc and bmcs current support terms and policies.

If a vendor discontinues support for an operating system, we also discontinue support for autodesk products running on that operating system, whether or not the products are among the eligible previous versions. End of support product versions are not eligible for support services, and any software, associated product documentation, and splunk extensions that are not compatible with supported versions will. Product support lifecycle account management autodesk. Based on input from customers, analysts, and a combined company task force, the product development philosophy is built on four key principles. Code42 may choose to announce the endofsale and endof support dates for its products at any time. Detailed legally binding terms applicable to abbyy software maintenance and upgrade assurance services are available in abbyy software maintenance and upgrade assurance terms smua terms this product life cycle and software maintenance policy outlines the purchase and technical support options available for various abbyy products. Ibm takes your support needs into account when integrating acquired software products. The end of life policy only applies to end of life and end of sale announcements made in all theaters on or after november 30, 2002 for all cisco product lines. The policy does not apply to product that is already subject to an end of life andor end of sale announcement. The bmc assisted migration offering amigo program is designed to assist customers with the planning of product upgrades to a newer version. Skype for business online retirement on july 31, 2021. Based on input from customers, analysts, and a combined company task force, the product development philosophy is built on four key. The software support policy applies to all software products and updates released by your company. The following pages serve as a reference to our support policy, supported shadowbase versions, supported.